This episode of the Small Business Edge Podcast, sponsored by Oracle SMB, features Bryan Krame, Social Business Strategist consulting, and member of the SMB Experts.

In Episode 8:

  • What it takes for a human-to-human or H2H customer experience
  • Simplicity, empathy, and imperfection are the pillars of H2H
  • Who are the people behind your brand, product, or service?
  • Sometimes people don’t want to talk to a machine!  
  • How to adopt a H2H business strategy
  • Why your relationship with customers is your #1 priority
  • The pragmatic approach to H2H that will make you and your business stand out